Privacy Policy for Casemix Solutions Sdn. Bhd.
At Casemix Solutions Sdn Bhd, accessible from casemix.com.my, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Casemix Solutions Sdn Bhd and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Log Files
Casemix Solutions Sdn Bhd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Casemix Solutions Sdn Bhd.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons used in their respective advertisements and links that appear on Casemix Solutions' website, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or personalize the advertising content you see on websites you visit.
Note that Casemix Solutions Sdn Bhd has no access to or control over these cookies that are used by third-party advertisers.
Third-Party Privacy Policies
Casemix Solutions Sdn Bhd Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?
Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Casemix Solutions Sdn Bhd. This policy is not applicable to any information collected offline or via channels other than this website.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Casemix Solutions does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
Privacy Policy for Mobile Applications
This privacy policy applies to the Casemix MY and Casemix IND app (hereinafter referred to as "Applications") for mobile devices, which was developed by Casemix Solutions Sdn Bhd (hereinafter referred to as "Service Provider") as a subscription service. This service is provided "AS IS".
What information do the Applications obtain and how is it used?
User-Provided Information
The Applications acquire the information you supply when you download and register. Registration with the Service Provider is not mandatory. However, bear in mind that you might not be able to utilize some of the features offered by these Applications unless you register with them. The Service Provider may also use the information you provided them to contact you from time to time to provide you with important information, required notices, and marketing promotions.
Automatically Collected Information
In addition, the Applications may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Applications.
Does the Application collect precise real-time location information of the device?
These Applications do not gather precise information about the location of your mobile device.
Do third parties see and/or have access to information obtained by the Application?
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Applications utilize third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
• Google Play Services
The Service Provider may disclose User-Provided and Automatically Collected Information:
• as required by law, such as to comply with a subpoena, or similar legal process;
• when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
What are my opt-out rights?
You can halt all collection of information by the Applications easily by uninstalling the Applications. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile Applications marketplace or network.
Data Retention Policy, Managing Your Information
The Service Provider will retain user-provided data for as long as you use the Applications and for a reasonable time thereafter. The Service Provider will retain automatically collected information for up to 24 months and thereafter may store it in aggregate. If you'd like the Service Provider to delete the user-provided data that you have provided via the Applications, please contact us at info@casemix.com.my and we will respond in a reasonable time. Please note that some or all of the user-provided data may be required for the Applications to function properly.
These Applications do not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case, if the Service Provider discovers that a child under 13 has provided personal information, we will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at (info@casemix.com.my) so that we will able to take the necessary actions.
Children
The Service Provider does not use the Applications to knowingly solicit data from or market to children under the age of 13.
Security
The Service Provider is concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information to operate, develop or improve their applications. Please be aware that, although we endeavor to provide reasonable security for the information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy page regularly for any changes, as continued use is deemed approval of all changes. This privacy policy is effective as of 2025-04-04.
Your Consent
By using the Applications, you are giving your consent to the Service Provider processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information.
Contact
If you have any questions regarding privacy while using the Applications, or have questions about the practices, please contact the Service Provider via email at info@casemix.com.my.